Shopping Information
How long will delivery take?
Delivery times depend on the destination and the shipping method selected.
Standard Delivery (Free Worldwide Shipping): Typically takes 7-14 business days.
Express Delivery (Courier Service): Available at an additional cost, with delivery within 3-5 business days.
Please note that delivery times may vary due to factors such as customs processing, public holidays, or unforeseen delays. You will receive a tracking link (if applicable) once your order is shipped.
General Terms & Condition
1. Introduction Welcome to BeamGreets (“Website”). By accessing and using our services, you agree to comply with and be bound by these General Terms & Conditions (“Terms”). Please read them carefully before using our website.
2. Definitions
“BeamGreets,” “we,” “us,” or “our” refers to LLEAPP SDN BHD, the owner and operator of the website.
“User,” “you,” or “your” refers to any individual accessing or using BeamGreets.
“Products” refer to greeting cards and related items available for purchase on BeamGreets.
3. Use of the Website
You must be at least 18 years old or have parental consent to use BeamGreets.
You agree to provide accurate and complete information when using our services.
You must not misuse our website by attempting to hack, distribute malware, or engage in fraudulent activities.
4. Account Registration
You may be required to create an account to access certain features.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate our policies.
5. Orders and Payments
All orders are subject to availability and confirmation.
Payments must be made via the available payment gateways (eGHL, credit/debit cards, etc.).
Prices are listed in the applicable currency and are subject to change without notice.
6. Shipping & Delivery
BeamGreets offers free worldwide delivery, except for expedited shipping options that may incur additional costs.
Estimated delivery times vary based on the destination and shipping method selected.
We are not responsible for delays caused by customs, postal services, or other unforeseen circumstances.
7. Refunds & Returns
Due to the personalized nature of our greeting cards, all sales are final, and refunds will not be issued unless there is a defect or error on our part.
If you receive a damaged or incorrect order, please contact us within 7 days of receipt with proof of the issue.
8. Intellectual Property
All content, including designs, text, images, and logos, are the property of BeamGreets or its licensors.
You may not copy, reproduce, distribute, or use any content without our written permission.
9. User-Generated Content
By submitting custom designs or messages, you grant us a non-exclusive, royalty-free license to use, modify, and print the content for order fulfillment.
You are responsible for ensuring that your submitted content does not infringe on third-party rights.
10. Privacy Policy
Your use of BeamGreets is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.
11. Limitation of Liability
BeamGreets is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our maximum liability, in any case, shall not exceed the amount paid for the specific order.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Your continued use of the website constitutes acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising from these Terms shall be resolved in the courts of Malaysia.
14. Contact Us For any questions or concerns regarding these Terms, you may contact us at: WhatsApp: 0172530090
Website: www.letsbeam.it
By using BeamGreets, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
What exactly happens after ordering?
Once you place an order on BeamGreets, here’s what happens next:
Order Confirmation – You will receive an email confirming your order details.
Processing & Printing – Your card is prepared, printed with high-quality materials, and carefully checked for accuracy.
Packaging & Dispatch – We securely pack your card and send it out for delivery.
Shipping & Tracking – If tracking is available for your selected shipping method, you will receive a tracking link via email.
Delivery – Your card will arrive at the recipient’s address within the estimated delivery time.
If you have any questions about your order, feel free to contact our support team.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. Once your order is confirmed, an invoice will be sent to your registered email. If you need any modifications or a tax-compliant invoice, please contact our support team.
How to contact support?
If you have any questions, or concerns, or need assistance, our friendly customer support team is here to help. You can reach us through the in-app support query or by emailing support@letsbeam.it , and We’ll respond as quickly as possible.
Recipient not available?
If the recipient is not available at the time of delivery, the mail or greeting card will typically be left in their mailbox or with a designated recipient. If multiple delivery attempts are unsuccessful, it may be returned to the nearest postal/courier facility for further instructions.
Sending non-standard shaped greetings?
Currently, Beam supports standard-sized greeting cards. We recommend choosing from the available card sizes within the app to ensure smooth processing and delivery.
Changing delivery address after order?
Once an order is placed, it is processed quickly to ensure timely delivery. Therefore, we recommend double-checking the delivery address before confirming your order to ensure accuracy. Unfortunately, we cannot guarantee changes to the delivery address once the order has been submitted.
Can I include a personalized message?
Absolutely! You can write a personalized message inside the greeting cards. The message can be customized to express your thoughts, wishes, or sentiments for the recipient.
Can I send anonymously?
Yes, Beam allows you to send mail or greeting cards anonymously if you prefer. However, please refrain from including any offensive, inappropriate, or copyrighted material in your mail or greeting cards. Violation of these guidelines may result in the rejection or cancellation of your order.
Can I edit/cancel a sent mail/greetings?
Unfortunately, once a mail or greeting card is sent, it cannot be edited or canceled. It’s important to review your message and details carefully before finalizing the sending process.
Delivery issues?
While rare, if there is an issue with the delivery of your mail or greeting card, please reach out to our customer support team at support@letsbeam.it. We’ll investigate the matter and work to resolve any problems as quickly as possible.
What is the size standards used?
We have specific size standards to ensure smooth processing and delivery. Please refer to the guidelines provided below:
Standard Mail – A4
Greetings – A5
Postcards – Approximately 21cm x 11cm
Privacy and security measures?
At Beam, we take your privacy and security seriously. We employ industry-standard encryption protocols and follow strict privacy practices to ensure that your personal information is safe and confidential. For more details, please refer to our Privacy Policy.
How much does it cost ?
The pricing for sending mail, greeting cards and gifts through Beam varies based on factors like the destination and any additional services selected. You’ll see the total cost, including postage and any added services, before confirming your order. Payment can be made securely through the app.
Can I add a gift to my greeting card?
Absolutely! Adding a gift to your mail or greeting card is a separate process. You can explore our Gifthub section within the app to browse through a variety of gift options. Simply choose the gift you’d like to include, place the order, and our partnering gift merchants will process it. It’s important to note that the delivery time for greetings and gifts may vary, as they are processed separately.
Delivery & Shipping Policy
Payment Infomation
What are the accepted payment methods?
Beam currently accepts various payment methods, including major credit cards, debit cards, and selected mobile payment platforms. The available payment options will be displayed during the checkout process.
