1. About these Terms
BeamGreets is operated by LLEAPP SDN BHD (“BeamGreets”, “Beam”, “we”, “us” or “our”), registered at No. 20, Lorong Kurau 29, Chai Leng Park, 13700 Perai, Pulau Pinang, Malaysia. By using BeamGreets, creating an account or ordering, you agree to these Terms and our Privacy Policy.
2. Eligibility and accounts
You must be at least 18 or use BeamGreets with a parent or legal guardian. You are responsible for accurate details, protecting your password and activity under your account. Tell us promptly if you suspect unauthorised access.
3. Products and personalisation
BeamGreets provides printed cards, postcards and optional photos, AI designs, and voice messages linked through QR codes. Screen colours and positioning may vary slightly in print. Seasonal products may have limited availability. You must check names, addresses, spelling, messages, media and the preview before ordering. Personalised orders normally cannot be changed or cancelled after production begins.
4. Your content
You retain ownership of submitted content and grant us and our providers a limited, worldwide, non-exclusive licence to host, copy, process, adapt, print and transmit it only as reasonably necessary to provide, secure and support BeamGreets and fulfil your order.
You confirm you have all permissions needed for submitted names, addresses, messages, photos, audio, trademarks and other material. Content must not be unlawful, defamatory, hateful, threatening, exploitative, fraudulent, invasive of privacy, infringing, malicious or harmful. We may reject, pause or cancel content or orders that reasonably appear to breach these Terms or the law.
5. AI-generated designs
AI output may be unpredictable, contain errors or resemble other material. You must review and approve it before ordering. We do not guarantee that AI output is unique, error-free or suitable for a specific purpose, or that exclusive intellectual-property rights will arise. Do not request or upload material you are not authorised to use.
6. Audio and QR codes
Compatible devices and network access may be needed. Anyone with a QR code or link may be able to hear the audio. You are responsible for suitable content and safe sharing. Audio may be hosted for a reasonable period communicated with the product or order.
7. Prices, payments and acceptance
Prices use the currency shown at checkout. Included delivery, optional features, taxes and charges will be displayed before payment. An approved third-party provider processes payment. An order is accepted after payment authorisation and our confirmation. If an obvious pricing error occurs before production, we may offer the corrected price or cancellation with a refund.
8. Printing and delivery
Approved partners may print and dispatch near the recipient. Delivery times are estimates unless expressly guaranteed. Address errors, customs, postal disruption, weather, peak periods and events outside reasonable control may cause delay. You are responsible for a complete, deliverable address.
9. Cancellations, defects and refunds
Because cards are personalised, change-of-mind returns or cancellations may not be available after production starts. This does not limit mandatory Malaysian consumer rights. Contact us promptly if an item is materially different from the approved order, damaged, defective or not delivered. We may request reasonable evidence and, where appropriate, provide reprinting, redelivery, credit or a refund through the original payment method.
10. Availability and liability
We aim to provide a secure, reliable service but do not promise uninterrupted or error-free access. We may suspend features for maintenance, security, legal or operational reasons. Nothing excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. To the extent permitted by law, we are not liable for indirect loss, inaccurate information or content supplied by you, misuse of a shared QR or audio link, or events outside reasonable control.
11. Indemnity
To the extent permitted by law, you agree to reimburse reasonable loss or cost resulting from your unlawful content, infringement of another person’s rights, or material breach of these Terms. This does not cover loss caused by our breach or negligence.
12. Changes, law and contact
We may update these Terms prospectively. The version accepted when an order is placed generally governs that order. Malaysian law governs these Terms, and disputes are subject to Malaysian courts without limiting mandatory consumer rights. If one provision is unenforceable, the remainder continues.
Send questions, complaints and order issues through our contact page or to LLEAPP SDN BHD at the registered office above.