Here to help
Frequently asked questions
Everything you need to know about sending a little joy with Beam.
Shopping and delivery
How long will delivery take?
Delivery depends on the destination and shipping method. Standard delivery with free worldwide shipping typically takes 7–14 business days. Express courier delivery, when available, costs extra and typically takes 3–5 business days.
These are estimates. Customs, public holidays and unexpected delays can affect arrival dates. A tracking link is provided after dispatch when the selected delivery method supports tracking.
What happens after I place an order?
- You receive an order confirmation by email.
- Your card is prepared, printed and checked.
- We package it securely and dispatch it.
- A tracking link is emailed when available for your shipping method.
- The card is delivered to the recipient’s address.
Contact support if you have questions about your order.
Will I receive an invoice?
An invoice is sent to your registered email after your order is confirmed. Contact support if you need changes or a tax-compliant invoice.
How can I contact support?
Email support@letsbeam.it or use our contact page. Existing Beam app users can also submit an in-app support query.
What if the recipient is not available?
The card may be left in the recipient’s mailbox or with a designated recipient, depending on the postal or courier service. After unsuccessful delivery attempts, it may be held at a postal or courier facility for collection or further instructions.
Can I send a non-standard shaped greeting card?
Beam currently supports standard-sized greeting cards. Choose from the available sizes to help ensure smooth printing and delivery.
Can I change the delivery address after ordering?
Orders are processed quickly, so address changes cannot be guaranteed after submission. Please double-check the complete address before confirming your order. Contact support promptly if you notice an error.
Can I include a personalized message?
Yes. You can write a personal message inside the card and customize it with your thoughts, wishes or sentiments for the recipient.
Can I send anonymously?
The existing Beam service supports anonymous greetings. On this website, review the sender information required during checkout before ordering. Submitted content must not be offensive, inappropriate or infringe copyright; unsuitable orders may be rejected or cancelled.
Can I edit or cancel a card that has already been sent?
Once a card has been sent, it cannot be edited or cancelled. Carefully review your message, recipient and delivery details before completing the order.
What should I do if there is a delivery issue?
Contact support@letsbeam.it with your order details. Our support team will investigate and help resolve the issue.
What are the standard sizes?
- Greeting cards: A5.
- Postcards: approximately 21 cm × 11 cm.
- Standard mail in the existing Beam service: A4.
Check the product page for the size of the item you are ordering.
How is my privacy protected?
See our Privacy Policy for information about how personal information is collected, used and protected. Contact support if you have a privacy or security question.
How much does it cost?
Prices depend on the product and optional services selected. Your total, including delivery and add-ons, is shown before you confirm the order. Standard greeting cards include free worldwide delivery; express options may cost extra.
Can I add a gift to my greeting card?
The existing Beam app offers gifts through its Gifthub section. Gifts are ordered separately and fulfilled by partner merchants, so their delivery times may differ from the card’s. This new website does not currently include that app-only gift ordering flow.
Where can I find the general terms and delivery policy?
Read the existing BeamGreets general terms and our website terms. Delivery estimates and available options are explained above and during ordering. The original FAQ’s “Delivery & Shipping Policy” entry contains no separate answer.
Payments
Which payment methods are accepted?
The existing Beam service supports major credit and debit cards and selected mobile payment platforms. Use the payment methods actually offered at checkout; availability may vary.